TomTomGPS

1. Who we are

TomTom GPS Update (operated by MapCare 24/7 B.V.) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, purchase maps, or use our 24/7 support services. We are an authorized TomTom partner, but this policy applies specifically to our platform.

2. Information we collect

We collect different types of information to provide and improve our services:

We do not collect precise location data from your TomTom device unless you explicitly share it during a support session.

3. How we collect information

• Direct interactions: When you create an account, purchase a map, contact support, or subscribe to newsletters.
• Automated technologies: Cookies, server logs, and similar technologies (see our Cookie Policy).
• Third parties: Payment processors (Stripe, PayPal) provide us with confirmation of payment but not full card details. Analytics providers (Google Analytics) may share aggregated data.

4. Legal basis for processing (EEA visitors)

If you are located in the European Economic Area, we process your personal data under the following legal bases:

• Performance of contract: To fulfill map purchases and provide support.
• Legitimate interests: To improve our website, prevent fraud, and conduct analytics (where not overridden by your rights).
• Consent: For marketing emails and optional cookies – you can withdraw anytime.
• Legal compliance: To comply with tax or legal obligations.

5. How we use your information

We use your data only for these purposes:

• To process and deliver your map downloads and subscriptions.
• To provide 24/7 customer support and live map care sessions.
• To send service emails (order confirmation, renewal reminders, technical notices).
• To improve and personalize your experience on our website.
• To detect and prevent fraud or misuse.
• With your consent, to send promotional offers (you can opt out at any time).

6. Who we share data with

We do not sell your personal data. We may share data with:

• Payment processors (Stripe, PayPal) – to handle transactions securely.
• IT service providers (cloud hosting, email delivery, analytics) – bound by data processing agreements.
• TomTom International B.V. – only for license validation and map activation; limited to device ID and purchase info.
• Law enforcement – if required by law or to protect our rights.

All third parties are contractually obliged to keep your data confidential and secure.

7. International transfers

We are based in the Netherlands, but your data may be transferred to and processed in countries outside the EEA (e.g., United States) where our cloud providers operate. We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data. By using our services, you consent to such transfers.

8. Data retention

We keep your personal data only as long as necessary:

• Account data: until you close your account, plus a reasonable period to comply with legal obligations (e.g., tax records for 7 years).
• Support chat logs: up to 3 years for quality and training purposes.
• Marketing data: until you unsubscribe.

9. Your rights (GDPR, CCPA, etc.)

Depending on your location, you may have the following rights:

• Access: Request a copy of the data we hold about you.
• Rectification: Correct inaccurate data.
• Erasure: Ask us to delete your data (subject to legal exceptions).
• Restriction / objection: Limit or object to certain processing.
• Data portability: Receive your data in a structured format.
• Withdraw consent: For marketing or optional cookies.

To exercise your rights, email privacy@tomtom.center. We will respond within 30 days. If you are in the EEA, you also have the right to lodge a complaint with your local data protection authority.

10. Children's privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from children. If you believe we have inadvertently collected such information, contact us to delete it.

11. Security measures

We implement technical and organizational measures to protect your data, including encryption (SSL/TLS), access controls, and regular security audits. However, no online transmission is 100% secure – you provide data at your own risk.

12. Changes to this policy

We may update this privacy policy from time to time. The "Last updated" date at the top indicates the latest revision. Material changes will be notified via email or a prominent website notice.

13. Contact us

For any privacy-related inquiries, please contact US: